KEY FEATURES
What SAMTOUCH can offer your business
SAMTOUCH
CALLER ID
Specifically for take-away and fast-food businesses, Caller I.D. connects your Samtouch POS to your phone system so the caller (if in database) can be identified before you pick up the call.
Your customer details are brought up on the screen for you to place the take-away order and to confirm ‘Delivery Address’ and ‘Contact Details’ that have previously been entered into the system database.
You can also track customers previous orders and promote new products or increase orders by identifying previous product sales.
Portray a professional and efficient business with accurate information at your fingertips. No more scribbling down customer orders, no more wrong orders, no more wrong deliveries.
Improve your business profile and instil customer confidence and retention by using the Caller ID feature built into Samtouch.
Speeds Up
Service
Have all the customer information at your fingertips.
Boost Customer Retention
Confidently answer the telephone referring to the customer directly.
Reduce Delivery Errors
Work from existing information, so no wrong address information.
Increase Sales Revenue
Reduce shrinkage and speed operation increasing sales revenue.
SAMTOUCH
KITCHEN
Transform the way orders are handled in the kitchen using the latest technology from Samtouch.
When orders are taken front of house, order tickets are transferred to a touch screen terminal located in each preparation area. Each order is shown as an individual ticket with information such as Table#, Guests, Time Taken, and Collection Time. A summary of all the items that need to be prepared are consolidated on the screen so chef can see at a glance what needs to be prepared. For Example – If ten steaks need to be prepared across four orders, chef will see a summary of ten steaks which helps to minimise wrong orders and reduce stress in the kitchen.
No more lost tickets; digital tickets go a long way to reducing litter in the kitchen as well as helping the hospitality environment and cutting costs in paper rolls too. Just in case an order has been missed alert times can be pre-set in the system to advise chef that an order has not gone. All in all, Samtouch Kitchen offers a range of features to speed up operation, minimise wastage and reduce stress levels in the kitchen.
Samtouch Kitchen comes with dual Windows & Android operating systems.
SAMTOUCH
EMPLOYEE MANAGEMENT
Cutting down shrinkage, misuse and errors is a simple way to increase profitability and improve customer retention. Samtouch Office provides a range of notifications to highlight voids and refunds or any other area’s that may be susceptible to abuse.
Monitor staff sales performance against increases profitability. Intelligent reporting provides average spend per operator, tracks sales performance i.e. monitor starter or dessert sales.Identify employees who may need further sales training in promoting specific range of products or require further POS training to reduce operational errors.
SAMTOUCH
ORDERPAD
OrderPad is a professional paper-free option to take food and drink orders in busy hospitality and catering environments. Designed specifically for the busy restaurant environment, Samtouch OrderPad increases order processing times by at least 35% but more importantly improves order accuracy leading to a higher customer experience.
Samtouch OrderPad allows waiting staff to process customer orders at the table and automatically update your Samtouch POS system which then processes the order through to the food and drink preparation stations.
Keeps Everybody Happy
Waiters are not having to waste valuable time returning to the POS terminals to input order’s from a check pad which leads to inaccuracies. The customer’s order is more accurate and the table service is quicker which assists with quicker table turnover. Customer satisfaction is higher, everyone is happy!
Faster Operation.
Automatically Add or Updates Customer Checks in the Samtouch Infrastructure.
Enquire of Allergy Information at the Table.
Lead Thru Operation.
Print Receipts at the Table Using Bixolon mobile printers.
Print Order Direct to the Kitchen and Bar Order Printers.
Order Taking Can Exist Outside the Wi-fi Network.
SAMTOUCH
CLOUD TECHNOLOGY
The continued growth in internet & mobile technologies means that you can access your data anytime, any-place anywhere allowing you to run your business wherever an internet connection is available.
Samtouch Office and cloud technology is the perfect partner to a growing business allowing you to act on data instantly. Whether it be stock inventory, detecting shrinkage through void or refund notifications or fast menu and price updates. Samtouch Office provides the management tools to keep you ahead of the game.
By adopting cloud technologies your back-office solution is up to date as soon as a release becomes available. No more costly software updates the utilisation of cloud technologies means your system is always up to date and features are added at no extra cost.
SAMTOUCH
INVENTORY STOCK
Take control of your stock via Samtouch Office. Full or partial (rotational) stock counts can be carried out instantly with stock variances highlighted quickly, backed up with intelligent reporting.
Stocktaking outers and units is simple to administer with multiple outers sizes available within Samtouch Office. Stocktakes can be done manually by completing the stock report form and re-entering the actual stock count back into Samtouch Office.
Alternatively, we offer a handheld device with inbuilt scanner and a bespoke software solution ‘Samcount for Samtouch Office’ which enables the shop floor and warehouse staff to scan in product and enter the stock count which is then transferred to Samtouch Office on request.
This app significantly reduces the time taken in processing an inventory count. In addition, the “Samcount for Samtouch Office” APP enables you to go around the store and spot check product pricing and amend as required.
It’s sometimes difficult to keep key an eye on all your stock levels. The front dashboard in Samtouch Office alerts the operator of any low stock levels for you to act on ensuring you never run out of stock on key items.
Supplier order reports can be run instantly and provide recommended order levels based on current stock.
Recipe & Sizes
Analyse individual meals based on ingredient costings and indicate a sell price based on your margin.
Intelligent Reporting
Highlights your shrinking margin providing you with the tools to manage prices accurately.
Dashboard Alerts
Signal low stock levels for you to act on ensuring you never run out of stock on key ingredients.
Multi-Location Businesses
Analysis stock inventory across the group and move stock as necessary within Samtouch Office.
SAMTOUCH
ECOMMERCE
WooCommerce is one of the leading ecommerce solutions available on the market today. A total on-line solution that can be maintained by web developers, hosting companies or maintained by any individual with basic software skills.
In conjunction with WooCommerce, Samtouch have developed an interface module between its front-end EPOS solution and WooCommerce’s cloud-based system.
WooCommerce is built on WordPress, the software powering more than 34% of the web. Regularly audited by Sucari, an industry leader in security, you are in good hands.
As the leading ecommerce solution there is a vast library of themes which you can choose from to meet your business requirements. The number of add-on extensions is immense including a range of payment gateway such as Strip, Sagepay etc.
Customer orders can be processed in the back-office of Woocommerce simply and easily with integration to a range of carrier platforms.
Products created on WooCommerce are transferred into Samtouch ready for selling within your premises, no need to program products twice.
WORDPRESS
WOOCOMMERCE IS BUILT ON WORDPRESS POWERING 34% OF THE WEB
ADD-ON EXTENSIONS
A RANGE OF PAYMENT GATEWAYS INCLUDING STRIP & SAGEPAY
PRODUCT CREATION
PRODUCTS CREATED IN WOOCOMMERCE ARE TRANSFERRED INTO SAMTOUCH
SAMTOUCH
SECURITY & RECOVERY
Samtouch Office our ‘software as a service’ Back Office solution is hosted on one of the most secure infrastructures worldwide. Security is integrated into every aspect of Microsoft Azure.
Azure offers you unique security advantages derived from global security intelligence, sophisticated Samtouch Office our ‘software as a service’ Back Office solution is hosted on one of the most secure infrastructures worldwide.
Security is integrated into every aspect of Microsoft Azure. Azure offers you unique security advantages derived from global security intelligence, sophisticated customer-facing controls, and a secure hardened infrastructure. This powerful combination helps protect your applications and data, support your compliance efforts, and provide cost-effective security for organizations of all sizes.
As part of Samtouch Office we ‘snapshot’ a copy of your local POS solution. In the event of hardware failure we are able to restore the POS terminal to its last known restore point for quick system recovery. This service is provided as a fail-safe system recovery for our support team and is not a substitute for your own backup processes.
SAMTOUCH
PROMOTIONS
A large part of the hospitality business is about offering a range of promotions to entice customers. The Samtouch solution facilitates definable promotions and discounts that are easy setup either within Samtouch or on Samtouch Office.
These wide range of promotion options allows management to easily incentivise and influence customers spending trends. The Samtouch solution facilitates definable promotions and discounts that are easy setup either within Samtouch or on Samtouch Office. These wide range of promotion options allows management to easily incentivise and influence customers spending trends. Promotions can be actively monitored, allowing management to easily adapt promotions for maximum benefit.
Whether you are looking to implement a simple 3 for 2 deal or a range of complex promotions, Samtouch has the capacity to deal with a wide range of promotional algorithms. Unlimited number of promotions can be pre-set within Samtouch allowing you to keep promotions up to date and exciting to the customers. In addition, promotions can be scheduled to pre-set times of day i.e. ‘Happy Hour’, but can also be predefined to run for a period of time, i.e. ‘This Month’s Special’.
